Cancellation of Order before Dispatch
- The Company hereby informs User that User’s receipt of an electronic or other form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.
- The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User’s credit/ debit/ cash card charged. If User’s credit/ debit/ cash card has already been charged for the purchase and User’s order is cancelled, the Company shall immediately issue a credit to User’s credit/ debit/ cash card account for the amount of the charge.
- User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Company’s Customer Care Centre by phone on +91-22-23884222.
- “Cancel Order” can be placed anytime within 2 hours of booking of order.
- All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 3% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
Return Policy for Home Delivery of Products after Dispatch (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
- All Products purchased from the Website enjoy seven (7) days Return Policy’.
- Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
- The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
- In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product excluding shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product.
- Orders cannot be cancelled once they have been shipped.
If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here’s how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to support@shrutgyan.com. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- You may be required to return the item at your expense before the return can be processed.
- Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
- As soon as we receive the shipment & process your request. If you are eligible, we will refund your amount via the same mode in which you paid us.
